American Express (AMEX) is a renowned multinational financial services corporation, known for its credit cards, charge cards, and traveler’s cheques. In the United Arab Emirates (UAE), AMEX provides excellent customer care services to ensure a seamless experience for its cardholders. This article aims to provide you with the essential contact details of AMEX customer care in the UAE, including their customer service contact numbers.
How to Contact AMEX Customer Care UAE – Dubai
Contact AMEX Bank
If you have any queries, complaints, or feedback to provide AMEX bank, you can always contact the bank customer care executives using any of the methods mentioned below.
| Customer Support | Contact Details |
| Contact Number (Inside UAE) | 8004931 |
| Contact Number (Outside UAE) | +971 4 4492222 |
| Email Address | [email protected] |
| Contact Form | www.adcb.com/en/get-in-touch/write-to-us.aspx |
| Facebook Messenger | m.me/AmericanExpressME |
| Twitter Direct Message | https://twitter.com/americanexpress |
| Instagram Message | https://www.instagram.com/americanexpress |
| Feedback Form | [email protected] |
AMEX Bank Branches & Contact Details
You can check all AMEX bank branches and other details below to contact them.
| City | Address | Timings | Customer Care Number (24/7) |
| Dubai | Ground Floor Media One Tower – Ground Floor, Dubai Media City, P.O. Box 2390, Dubai, UAE Fax Number: (+971) 4 4503715 | Sun – Thu:08:30am – 05:00pm | +971 4 4492222 |
| Abu Dhabi | 3rd floor, Al Nasr Tower, Al Nasr Street, P.O. Box 806 Abu Dhabi, UAEFax Number: (+971) 2 6314692 | Sun – Thu:08:30am – 05:00pm | +971 2 5996299 |
Contacts for Other Banking-Related Works
Other Banking Services – Customer Care Support:
| Service Name | Phone Number | Email ID |
| Platinum Services | +973 17 557788 | [email protected] |
| Corporate Card Unit | +973 17 557243 | [email protected] |
| City Name | Service | Phone Number |
| Dubai | Authorizations – 24 Hours | 8000973000380009730004 |
| Dubai | Report Lost/Stolen Cards | 8004931 |
| Dubai | Membership Rewards | 8004931 |
| Dubai | Establishment Services | 8004931 |
| Dubai | Card Activation | 8004074 (within UAE)+973 17 557238 (outside UAE)+971 4 4492222 (outside UAE) |
| Abu Dhabi | Authorisations – 24 Hours | 8000973000380009730004 |
| Abu Dhabi | Report Lost/Stolen Cards | 8004931 |
| Abu Dhabi | Membership Rewards | 8004931 |
| Abu Dhabi | Establishment Services | 8004931 |
| Abu Dhabi | Card Activation | +973 17 557238 +971 2 5596299 |
Complaint about Bank
If you are not satisfied with the solution provided by AMEX bank then you can contact Central Bank (UAE) consumer complaint cell through the below ways.
| Central Bank | Ways to contact |
| Contact Number | 80022823 |
| Complaint Email ID | [email protected] |
| Consumer Complaint Form | https://www.centralbank.ae/en/form/complaints |
| Contact Form | https://www.centralbank.ae/en/form/contact |
| Fax | +971 2 6916004 |
| Head Office | |
| Contact Numbers (Sun-Thu: 9 AM to 2 PM) | 02 665 222002 691 5555 |
| [email protected] | |
| Fax | +97126652504 |
| Mail Box | P.O.Box: 854 |
Complaints can be registered by walking through any of these central bank branches
| Branch | P.O Box | Number | FAX |
| Al Ain | 1414 Al Ain | +971 37656656 | (+971) 37664777 |
| Dubai | Box 448 Dubai | +971 43939777 | (+971) 43939933 – 3937802 |
| Fujairah | 768 Fujairah | +971 92224040 | (+971) 92226805 |
| Ras Al Khaimah | 5000 Ras Al Khaimah | +971 172284444 | (+971) 172284646 |
| Sharjah | 645 Sharjah | +971 65592592 | (+971) 65593099 – 5593977 |
Hot Customer Service Contact Numbers:
- AMEX Customer Care Contact Numbers:
- General Customer Service: 800 AMEX (2639) (toll-free within the UAE)
- International Customer Service: +971 4 423 6920 (charges may apply)
- AMEX Online Support: AMEX offers comprehensive online support through their website, allowing customers to access self-service options and get assistance on various topics. Visit the AMEX UAE website at www.americanexpress.com/ae/ for more information.
- AMEX Mobile App: The AMEX Mobile App is a convenient tool that enables cardholders to manage their accounts, track expenses, view statements, and make payments on the go. The app also provides access to customer support via secure messaging. Download the AMEX Mobile App for iOS and Android devices from the respective app stores.
- Social Media Channels: AMEX maintains an active presence on social media platforms, where customers can connect, engage, and seek assistance. Follow AMEX UAE on:
- Facebook: www.facebook.com/AmericanExpressMiddleEast
- Twitter: twitter.com/amexmiddleeast
- Instagram: www.instagram.com/amexmiddleeast
- AMEX Local Offices: If you prefer face-to-face assistance, you can visit one of the AMEX local offices in the UAE. Here are the contact details for their main office:
- Address: American Express Middle East B.S.C. (c), Building 4, Level 2, Emaar Square, Downtown Dubai, P.O. Box 2734, Dubai, United Arab Emirates
- Contact Number: +971 4 423 6920
- Lost or Stolen Card: In case your AMEX card is lost or stolen, it is crucial to report it immediately to protect yourself from unauthorized charges. Contact AMEX’s dedicated 24/7 emergency assistance helpline for lost or stolen cards:
- Within the UAE: 800 AMEX (2639)
- International: +44 1273 696 933 (charges may apply)
Remember to keep your card details and personal information secure while contacting customer care. Be prepared to provide relevant card and account details for verification purposes when interacting with AMEX customer service representatives.
Whether you have queries regarding card benefits, account management, transaction disputes, or general inquiries, the AMEX customer care team in the UAE is committed to assisting you promptly and efficiently. Utilize the provided contact details to reach out for the support you require.
